Refund policy

Custom and personalized orders
Custom orders are made to your exact size, colors, and wording, so they’re final sale and can’t be returned or exchanged. If something isn’t right with your order, please reach out. I’ll work with you to find a solution.

Ready-made drop items
All sales are final unless your item arrives damaged, defective, or isn’t what you ordered.

Damaged or incorrect items
Please inspect your order when it arrives. If there’s a problem, email me at hey@pinkscissors.shop within [7] days of delivery with your order number and a photo of the issue. Depending on the situation, I’ll send a replacement or issue a refund.

Refunds
Approved refunds go back to your original payment method within [5–10] business days. Shipping costs aren’t refundable.

Cancellations
Ready-made items can be canceled before they ship. Custom orders can be canceled before I start making them. Once work begins, the order can’t be canceled.

Everything else
Any other issue is handled case by case. Just email me and we’ll figure it out together.